Privacy Policy

1. Introduction

Welcome to D2CTap ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Meesho Claims Management Tool.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our service:

• Full name
• Email address
• Phone number
• Password (encrypted and hashed)
• Meesho supplier account credentials and identifiers
• Payment information (processed securely through Razorpay)

2.2 Usage Data

We automatically collect certain information when you use our service:

• IP address
• Browser type and version
• Device information
• Pages visited and features used
• Time and date of access
• Time spent on pages

2.3 Files and Media

When you submit claims, we temporarily store images and videos you upload. These files are processed and uploaded to Meesho's servers. We do not permanently store your claim images or videos on our servers beyond the processing period.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our Meesho claims management service
• Account Management: To manage your account, verify your Meesho supplier accounts, and process claims
• Payment Processing: To process subscription payments through our payment partner Razorpay
• Communication: To send you service-related emails, notifications, and support messages
• Improvement: To analyze usage patterns and improve our service features and performance
• Security: To monitor for suspicious activity and prevent fraud or unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Disclosure

4.1 Third-Party Services

We share your information with the following third-party service providers:

• Razorpay: For secure payment processing. Subject to Razorpay's privacy policy.
• Meesho: Your supplier credentials and claim data are transmitted to Meesho's servers to process claims on your behalf.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Password encryption using bcrypt hashing (10 rounds)
• Secure session management with encrypted cookies
• HTTPS/SSL encryption for all data transmission
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure file upload and processing protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting records)
• Resolve disputes and enforce our agreements
• Support business operations and analytics

When you close your account or request deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at bot@d2ctap.com or call 6355188554.

8. Cookies and Tracking

We use session cookies and similar tracking technologies to maintain your login session and improve user experience. Our cookies include:

• Essential Cookies: Required for authentication and service functionality
• Performance Cookies: Help us understand how you use our service

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our service.

9. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. International Data Transfers

Your information is processed and stored in India. By using our service, you consent to the transfer of your information to India. We ensure appropriate safeguards are in place for such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: